In case of Hourly price jobs, Our minimum charge is 2 hours, after the first hour we charge every 30
minutes (half of hourly rate/ 30 minutes).
Payment is accepted via CASH or EFTPOS or Internet Banking (on trucks). 3% surcharge for all credit card payments applies.
It is the customer's responsibility to ensure they provide safe and secure access (driveway/pathway/parking/etc) to the property.
There will be an extra charge of $60.00 each item for any extra-heavy/oversize items such as
Pool table, Piano, Spa pool, etc. provided it can be lifted by provided team It is the customer's
responsibility to let us know in advance if they have any items of such nature.
All goods are carried at Owner's Risk only. This means the carrier shall not pay any
compensation for the loss of or damage to any goods, except where the loss or damage is
intentionally caused by the carrier. Please have your insurance organized. Please organize your own insurance.
It is the customer's responsibility to ensure they provide safe and secure access (driveway/pathway/parking/etc.) to the property. If there are any bridges on the way, customers should inform us of any weight restrictions on that bridge at the time of booking.
If the access is bad, we may need to shift items using trailers or by adding an extra moving team and it would incur additional cost which needs to be borne by the customer.
If you cancel within 7 days of your booking for hourly price jobs minimum 3 hours of fee will be incurred and for fixed price jobs the full amount will be forfeited. If you cancel within 14 days of your booking, then half of the above mentioned will be forfeited.
Full payment required on completion at delivery or before depending upon the conditions mentioned in your agreement/above. If not, late fee of $100.00 + GST applies and will continue to be charged every 24 hrs (capping at @ $500.00).
All defaulting accounts will be referred to third-party debt collectors at defaulter’s expense.
Unless specified above prices are exclusive of GST and are quoted for 2 guys + truck.Should any glass item break unless factory packed or electrical appliances fail to operate after transit, the company does not take any liability.
If any bridge has limited capacity or has weight restriction and a second vehicle is used in a small truck/trailer the hourly rate will apply and all the additional cost incurred in this will be charged to the customer regardless of it being a fixed price or hourly job.